Skip to content

Terms and Conditions

The society

RoomInnovation Development SRL, Romania, Brașov, Strada Pelicanului, nr.5, email address [email protected] phone: +40739080800.


Contact method

The customer can contact the online store as follows:

-at the headquarters of the company

-on the website www.roominnovation.com

– email address [email protected]

– telephone: 0739.080.800

General rules for using the online store

3.1. The online store can only be used by people who are at least 18 years old;

3.2.Any person under the age of 18 may use the online store only with the consent of the parents or the legal representative;

3.3. Anyone who registers and buys in the online store provides their personal data and agrees to their processing in accordance with the store’s privacy policy.

Placing the order

4.1. Orders are accepted through the website.

4.2.When ordering a product, the customer selects it, establishing in particular its characteristics, providing other specific information as well as the quantity of products ordered.

4.3. After selecting the desired product, the customer must select the “Order now” option.

4.4.The completion of the order is done by clicking on the “SHOP” icon.

Price

5.1.The prices in the online store are set in lei and include VAT.

5.2. The price of the products is increased by the delivery fees, highlighted separately, which depend on the method chosen for delivery.

5.3. The final price shown in the completed, placed and confirmed order will not change, regardless of whether after that moment the online store changes the price of the ordered products.

Method of payment

6.1.If online payment (bank transfer or card payment) has been chosen as the payment method, payment must be made immediately after the order has been placed.

6.2. If the entities participating in the transaction do not receive payment, the order is considered not to have been executed correctly, which means that it will not be processed and that there is no contract. In this situation, the customer will have to place a new order.

6.3.At any stage of placing the order, until payment is made, the customer can cancel the order by interrupting the process and leaving the website. The order whose placement has not been completed, will not be processed and will not give rise to any obligations for the online store.

6.4. Immediately after completing the order, the customer will receive an order confirmation email, to the address he specified in the registration details, which will include an individual order number. Confirmation will include a recap of the products, the price and payment method chosen, as well as the place, methods and delivery costs. Until the order is confirmed, the online store has no obligation to deliver the products to the customer.

Order delivery method

7.1. The delivery of the ordered products on the website will be made exclusively on the customers territory.

7.2.After the customer has received the order confirmation by email, it will be delivered to the courier company, which in turn will deliver the product to the customer within an estimated 3-5 working days.

7.3.When delivering the order by us to the courier company you will receive a notification in this regard, by email or sms to the phone number provided.

7.4.In case of non-compliance with the delivery deadline, for any reason, you will be notified in the manner mentioned in 7.3.

7.5.For delivery you will be contacted in advance by the courier company, to which you agree to provide your contact details for this purpose. Upon receipt of the order, you will present a valid identity card and sign the AWB / receipt.

7.6.If you cannot be contacted for the delivery of the package, after two attempts, the package will be returned, and you will bear the costs and consequences of the return.

Billing

8.1. Based on the data provided when registering the account and the online payment made, the online store will issue the invoice in electronic format and will send it to the customer at the email address provided by him.

8.2. In all cases where payment is made online, bank fees of any kind (eg transfer, foreign exchange, etc.) are the sole responsibility of the customer and are not included in the price and / or delivery fees.

Availability of ordered products

9.1. All products offered in the online store are in stock.

9.2.If a product is not available in stock or the order cannot be processed for any other reason, the customer will be notified by email or telephone.

The right of withdrawal

10.1. The customer has the right to withdraw from this contract, without specifying the reasons, in time

of 14 calendar days, calculated from the date on which the customer takes physical possession of the products. 10.2. The exercise of the right of withdrawal must be unequivocally expressed by the customer, with the information of the online store.

10.3. In case of exercising the right of withdrawal, the online store has the obligation to reimburse the customer all amounts received, including, where applicable, delivery costs, without undue delay and no later than 14 days from the date on which he is informed of the withdrawal decision.

10.4.The customer bears only the direct costs related to the return of the products and is only responsible for the decrease in the value of the products resulting from their handling.

10.5. In case of exercising the right of withdrawal, the customer returns the products or hands them to the online store without undue delay and within 14 days from the date on which he communicated to the professional his decision to withdraw from the contract. The deadline is met if the products are sent back by the customer before the expiration of the 14-day period.

GUARANTEES

11.1. The online store provides guarantees according to the provisions of the civil code or other special laws.

Shelf life and termination of the contract

12.1. The contract is concluded for an indefinite period.

12.2. The contract may end:

– by agreement of the parties;

– unilateral termination, by activating the “unsubscribe” button

Users’ right to privacy

The legal regulations initiated by the European Commission, regarding data protection and the right to privacy on the internet) which culminated with the entry into force on May 25, 2018 of Regulation no. 679/2016 of the European Parliament and of the Council of the European Union, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, supplemented by Law no. 190 of 18.07.2018 on measures to implement the regulation , have provoked a series of strong reactions from the online marketing and advertising industry, both internationally and nationally. These regulations focus on the Internet user – on the one hand, increasing their privacy, while making it impossible for other companies or organizations to obtain information about them without first informing them. In practice, it is necessary for each user to clearly express their agreement to browse the site, accepting the related cookies. This is done when accessing the site, through a pop-up window to inform the visitor of this.

If the visitor’s answer is affirmative, he will not have to confirm when he reaches other pages of the same site. But if it doesn’t, the window will reappear continuously. For a high quality functionality, as well as for a pleasant browsing experience, cookies have become in recent years an integral, indispensable part of the Internet, reaching to operate in ways that give new meanings to the concept of personalization and interactivity. . Moreover, they can operate to display ads that are as eloquent as possible, based on user interests and behavior.

In conclusion, these cookies ensure a greater efficiency in the sales process, facilitating the navigation and searches of the visitor. At the same time, they do not affect the vulnerability of personal data and information when using antispyware programs and up-to-date internet browsers. The way they interact with the user can be set by the preference and customization functions of each browser.

Consumer rights regulated by GEO 34/2014

GEO 34/2014 transposes at national level the provisions of Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 on consumer rights. Starting with June 13, 2014, the date of entry into force of this emergency ordinance, several normative acts were repealed, one of them being Government Ordinance 130/2000 on consumer protection when concluding and executing distance contracts.

Scope of application (art. 3 of the ordinance)

The Ordinance applies to any contract concluded between a professional and a consumer, including contracts for the provision of electronic communications services intended for the public or for services for accessing and connecting to public electronic communications networks, as well as for the delivery of terminal equipment in connection with the provision of the service. It also applies to contracts for the supply of water, natural gas, electricity or heat, including by public suppliers, in so far as these utilities are provided on a contractual basis.

Distance contract (art. 2 of the ordinance)

A distance contract means any contract concluded between a professional and a consumer within an organized distance sales or service provision system, without the simultaneous physical presence of the professional and the consumer, with the exclusive use of one or more means of communication. at a distance, up to and including when the contract is concluded;

Informed mandatory (art. 6)

The professional must inform consumers, in a clear and intelligible way, before signing a distance contract, at least on the following aspects:

the main characteristics of the products and services;

the identity of the professional, including name, address, telephone number, fax, email;

the total price of the products with all taxes included and the modalities of payment, delivery, execution, the date until which the professional undertakes to deliver the products or to provide the services, possibly the modality of solving the complaints;

the conditions, terms and procedures for exercising the right of withdrawal, if this right is provided, the obligation of the consumer to pay the return fees in case of withdrawal, as well as the standardized withdrawal form;

if the right of withdrawal is not provided, the information according to which the consumer will not benefit from a right of withdrawal or the circumstances in which he loses his right of withdrawal;

mentions regarding legal guarantees;

duration of the contract;

the conditions for terminating the contract;

possible automatic extension procedures.

If a distance contract to be concluded by electronic means obliges the consumer to pay, the professional shall inform the consumer in a clear and highly visible manner, directly, before placing the order, the information provided in art. 6 para. (1) lit. a), e), o) and p). The professional ensures that when the consumer places the order, the latter explicitly acknowledges that this order implies an obligation to pay. If a button or similar function is required to place an order, the button or similar function shall be labeled legibly only with the words “order involving a payment obligation” or an appropriate unambiguous wording indicating that placing the order implies the obligation to pay the professional. If the professional violates the provisions of this paragraph, the consumer has no obligation under the contract or order. Commercial sites indicate clearly and legibly, at the latest at the beginning of the order formulation process, whether any delivery restrictions apply and what means of payment are accepted.

If the professional calls the consumer by telephone to conclude a distance contract, the professional declines his identity at the beginning of the conversation with the consumer and, if necessary, declines the identity of the person on whose behalf the phone call was made and specifies the commercial purpose of the call. If a distance contract is to be concluded by telephone, the professional must confirm the offer to the consumer, whose commitment begins only after he has signed the offer or after sending his written consent. These confirmations must be made on a durable medium.

Right of withdrawal (art. 9 of the ordinance)

In the case of distance contracts, compared to the law previously in force, the economic operator / professional is obliged to ensure the consumer the right of withdrawal that can be exercised within 14 days.

The failure of the economic operator to provide the consumer with the right of withdrawal extends the withdrawal period by up to 12 months, calculated from the end of the initial withdrawal period of 14 days. The exercise of the right of withdrawal must be unequivocally expressed by the consumer, with the information of the professional. The professional makes available to the consumer (in electronic format) the corresponding options:

withdrawal form (the model form is in the Annex);

any other unequivocal statement in which the consumer expresses his decision to withdraw from the contract.

The burden of proof regarding the exercise of the right of withdrawal from a contract falls on the consumer (art. 10).

In case of exercising the right of withdrawal, the professional has the obligation to reimburse the consumer all amounts received, including, as appropriate, delivery costs, without undue delay and no later than 14 days from the date on which he is informed of the withdrawal decision. (Art. 13, para. (1))

Obligations of the consumer in case of withdrawal (art. 14 of the ordinance)

Unless the professional has offered to collect the products himself, the consumer returns the products or hands them over to the professional or to a person authorized by the professional to receive the products, without undue delay and within 14 days from the date on which he communicated. the professional his decision to withdraw from the contract in accordance with art. 11. The time limit is met if the products are returned by the consumer before the expiry of the 14-day period.

The consumer bears only the direct costs related to the return of the products, with excunless the professional agrees to bear those costs or the professional has not informed the consumer that these costs must be borne by the consumer.

The consumer is only responsible for the diminution of the value of the products resulting from their handling, other than what is necessary to determine the nature, characteristics and functioning of the products. The reduction in the value of products must not be discouraging for the consumer to exercise his right of withdrawal. Regardless of the situation, the consumer is not responsible for the diminution of the value of the products in case the professional has failed to inform him about the right of withdrawal in accordance with art. 6 para. (1) lit. h).

The professional must be able to demonstrate the diminution of the value of the products which is different from what is necessary to determine the nature, characteristics and functioning of the products.

Delivery of products (art. 18 of the ordinance)

Unless otherwise agreed by the parties regarding the time of delivery, the professional delivers the products by transferring physical possession or control over the products to the consumer, without undue delay and in any case within 30 days of the conclusion of the contract.

If the professional has not fulfilled his obligation to deliver the products at the time agreed with the consumer or within the term established in par. (1), the consumer asks him to make the delivery within an additional time, according to the circumstances. If the professional does not deliver the products within that additional period, the consumer has the right, as the case may be, to terminate or terminate the contract.

By exception from the provisions of art. 1549-1554 of the Civil Code, upon termination or, as the case may be, upon termination of the contract, the professional reimburses without undue delay all amounts paid under the contract by the consumer and within 7 days from the date on which the consumer communicated to the professional its decision to terminate the contract In addition to the termination or termination of the contract, the consumer may have recourse to other remedies provided for by the legislation in force.

Transfer of risk (art. 20 of the ordinance)

In the case of contracts where the professional delivers the products to the consumer, the risk of loss or damage to the products is transferred to the consumer when he or a third party designated by him, other than the carrier, takes physical possession of the products. However, the risk is transferred to the consumer when the products are delivered to the carrier, if the carrier has been instructed by the consumer to transport the products and this option has not been offered by the professional, without prejudice to the consumer’s rights vis-à-vis the carrier.

Additional payment methods (art. 22 of the ordinance)

Before a consumer concludes a contract or accepts an offer, the professional requests the explicit consent of the consumer on any payment in addition to the price previously established for the main contractual obligation of the professional. If the professional has not obtained the consumer’s express consent, but has deducted it using automatically included options that the consumer must reject in order to avoid overpayment, the consumer can claim a refund.According to the provisions of art. 13 of EU Regulation no. 679/2016, RoomInnovation Development SRL, at the time of data collection, provided me with the following information